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Contact Centre Consultant

Website Achievement Awards Group (Pty) Ltd

The purpose of this role is to contribute to AAGroup’s overall service delivery objectives by providing an exceptional, efficient and friendly response to client/participant queries.

Reporting line: Contact Centre Team Leader,

You are:

·         An independent thinker

·         Committed to quality

·         Customer focused

·         Driven to meet customer needs

·         Passionate about Customer Delight

·         Deadline driven

·         Energetic

·         Passionate about query resolution

·         Team oriented

·         Willing to work the following hours:

o    Monday to Friday:  08h00 – 17h00

As Contact Centre Consultant you will be responsible for:

·         Campaign queries

o    Monitor, manage and understand the Contact Centre campaign specifics

o    Investigate and resolve queries

o    Provide timeous feedback to participants

o    Adherence to processes, procedures and service levels

·         After sales queries

o    Understand relevant after sales processes

o    Understand and action participant queries

·         Outbound calls

o    Follow outbound calls process

You have the following skills and experience:

·         NQF Level 2 / Matric

·         Minimum 6 months experience in a Contact Centre environment

·         Ability to interface with client and customers

·         Administration

·         Computer proficiency

·         Conflict resolution

·         High performance mind-set

·         Planning and organizing your daily work load

·         Problem solving

·         Quality delivery

·         Strong analytical ability

·         Strong listening skills

·         Strong verbal and written communication

·         Teamwork

·         Time management



Then please email a detailed CV to

In the email subject line include: “Application for position: Contact Centre Consultant (Learnership)”.

To apply for this job email your details to

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